HOW DOES SERVICASE WORK?

CARRIERS AND FLEET MANAGERS


ServiCase allows fleets to track breakdowns, locate and dispatch service providers, and track events from initiation through to completion including event status, photos, invoices, etc. In addition, ServiCase gives fleets access to over 60,000 service providers with the ability to store private notes and ratings for these providers or any others they add to the tool.

From single truck operator to a fleet operating hundreds of trucks, the ServiCase tool is designed to help fleets expedite identifying and connecting with a service provider. It is optimized for use on a desktop or mobile phone, and no smartphone application is necessary to download.

HOW SERVICASE WORKS

When a breakdown occurs, a new “Case” is created where the vehicle, location and service type are entered. Service type selection reconfigures the fields to allow the right information about the event to be entered. Information in the new case record is used to identify the right service providers from thousands nationwide. Users can add their own service providers within ServiCase and can keep private records about preferred providers, manage rates, insurance, hours of operation and much more.

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